I have made a lot of sales and I am rated as a 5 stars seller. Im a tad annoyed I gave them 5 stars now. I saw the part did not fit my machine. Here are some of our seller tips: https://www.mercari.com/help_center/category/2/. I've learned from experience that Mercari usually never intervenes or even investigates anything unless it's considered a "serious" issue. Verify Your Profile & Get Reviews. Never again. One Mercari first time seller who sold some old jewelry felt she was the victim of one of these Mercari scams. and our It was outside the time frame of shipping, because tracking did not update which does happen. We found millions of reviews for Mercari. In the eCommerce space, there are scams everywhere. In both cases, you will find a handy sign up. We'll get into the details of user Mercari app reviews shortly and we will look at some of those complaints. Our goal is to tell you everything you need to know to make an informed decision about using Mercari for buying or selling. Not sure were they are actually located! 'In honor of imnotlegolas for starting this subreddit.'. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. I ordered a MENS **** XL ***** shirt and received a childs shirt.After numerous requests to . It is illegal to keep anyones money! See Also: Is OpenSky Legit? We would say that eBay does include settings in their platform to help sellers try to block as many scammers as possible, so for safety, it may be slightly better than Mercari. Users are nice. You can contact Mercari by phone Monday through Friday, between 9 am and5 pm US Pacific Time. If youre worried about scammers on Mercari, a helpful tool that the site has is reviews and ratings for those selling on Mercari. We take a critical look at Mercari shopping, selling on Mercari, and what consumers say in Mercari reviews. App works better than main site. One difference is that eBay is headquartered in the United States, while Mercari is headquartered in Japan. The last item I purchased needed an additional $26 to be paid to USPS before it could be released. Why not take that garage sale online with sites like Mercari? New comments cannot be posted and votes cannot be cast. Now mercari is refusing to refund me my money. If youre frustrated about Mercari returns or another issue, it can be a little confusing figuring out how to contact Mercari. Poshmark handles purchasers inquiries seriously & logically. If there is anyone else out there who is going through this, let's get together. Services like eBay, OfferUp, Poshmark, and even Facebook Marketplace all offer a way to recycle your belongings by marketing them to other people. Maybe consider using Depop or eBay instead of them if you're deciding on what to use. Tap on the stars below balance and Coupons Was this article helpful? If you are trying to decide which platform to sell on, please choose eBay or Amazon instead. Only thing is, you cannot mail anything for less than $2.66 but I see your point, Hi there, I've been selling on Poshmark for a few months and I only just started selling on Mercari 3 weeks ago. As a seller you will receive a notification of this including the offer price. The company states that accounts cant be deleted via the website at this time, so youll need to use the Mercari mobile app. I reported some- only to find more!Mercari is doing nothing toMonitor their site.Also, it is impossible to return fake items.I will never use them again! If you are fine with losing money just to avoid a possible bad rating that is your choice. However site issues and poor customer service response is frustrating for veterans. Full of SO MANY fake, single item sellers with counterfeit listings. It is still important, however, to factor in this cost as well as shipping fees into any sale price to ensure you make as much as you can from your items. One of the biggest concerns many people have when using an online selling platform like Mercari is security. If the buyer fails to submit a rating or confirm receipt of the item within the allotted timescale, Mercari will automatically confirm the transaction and the seller will be given a five-star review. If they bought it on the morning of 23 and I sent it on the 25th. No packaging. Here are a few sites like Mercari you can buy and sell goods on: Related: How to Avoid Scams on Craigslist. When you purchase an item on Mercari, we hold payment to your seller until you confirm you've received your order and it is as described in the listing. If there is a direct deposit rejection from your bank, it will cost you $2. The company has three offices in Japan and three in the United States. Mercari, Inc. #33 in Shopping 4.8 1.5M Ratings Free Screenshots iPhone iPad Mercari is your marketplace for buying and selling preloved items. Don't buy it! The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Mercari ranks 720th among Marketplace sites. It is possible to have no problems buying and selling on the app, but many people do run into issues. Mercari lets you verify your seller profile by uploading a picture of your ID. Their team has been unhelpful to work with and hasn't resolved my issues in any instances which has left me frustrated and not wanting to use this platform anymore to sell my items. In the search male with male pornography was shown. If this is required, you will receive an email or in app notification requesting information and detailing the process of providing it. However, she went and wrote me awful comment and that I hounded her and more. Anyone can write a Trustpilot review. And while Mercari is a relatively new kid on the block, it is easy to see why it has become so popular so quickly. Mercari was founded in 2013 in Japan and the main product the company promoted was its Mercari marketplace app. This is really unfair, Mercari should have covered it, or forced the buyer to cover it for using an undeliverable address. Mercari will not allow a return on a falsely advertised sale. Not a big deal but I asked the seller about the charge. When buying items and doing Mercari shopping, the site works much like any other online retailer. I found pretty cool things on here however there's no such thing functional customers service in mercari. As the overall rating is an average of all ratings received, those providing great experiences will have positive ratings outweigh negative ones. Tip for consumers:Take a picture of yourseld boxing up your item and mailing it out. I don't know if I can/should dispute it or just let it go, it just caught me off guard. Products used:Yet they declined my refund due to photos. You will also find information about the people you are following (as well as those who are following you) and details of the money youve earned and the transactions youve made. Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. Privacy Policy. Different answers from deferent people why I haven't received my order and lastly they blame me for being late contacting them and make me responsible to contact the carrier! Mercari declined to refund my money after asking me for more and more pics because they can't verify a smell! Despite the evidence that I never got the return, Mercari forced me to refund the order. Tip for consumers:Buy at your own risk! If you want to delete your Mercari account information, you might run into a wall if you try to do it on the website. I saw the part did not fit my machine. If you want to people to put a lawsuit together, contact me and I will support you. Have u addressed any problems listed? Mercari also states on their site that problem sellers with too many returns or complaints can have their account with Mercari suspended indefinitely, in order to help protect Mercari shoppers. Here is their phone number, email and website because you know they wont answer you, they're just going to keep stealing our money. If you don't, you are out the cost of the item initially and get stuck with something useless and a we are sorry letter from Mercari. Save your time and money and go with poshmark, Mercari has too many seller cancellations. Well go deeper into the basics of selling on Mercari in the next section. It's to your advantage. Decided to switch from another platform well quitting after a week. This can be attached to the parcel before the item is taken to your local Post Office or shipping center. So I lose my money and dont get to keep the incorrect item. We use dedicated people and clever technology to safeguard our platform. Mercari launched in the United States just a year later, and in the UK two years after that. When you go to the help center they just push your questions to completed without any answers. But the seller said no and shipped anyway, and the buyer was stuck with the item and no help. 3 days later i ended up in the hospital for a very longtime. Stay away from this site or you could lose everything you paid. But the answer to how to contact Mercari by phone IS there. Products used:Selling a Nintendo switch game brand new. Here are 8 tips for writing great reviews. Poshmark charges a ridiculous $6.99 shipping fee for everything, regardless of weight. Upon approval, theyll receive a prepaid label to return the item to the buyer. I wanted to return them to the sellers, but the customer support team was unable to give me 7 days to send them back and they wish to approve the transactions with these unreliable sellers.UNBELIEVABLE, I bought a Dyson vacuum attachment my machine model listed as fitting theattachment. Tip for consumers:Dont waste your time or money. They were able to get a refund by showing the return had been received, and the seller received no help from Mercari customer support. 1099-K Reporting and Disclosure Information. It all sounds great, but is Mercari legit? Scroll down, and youll see a button to contact them. Payments are processed on the site, preventing fraud or scamming people through the site. Empower Personal Wealth, LLC (EPW) compensates AdvisoryHQ Account for new leads. Its extremely unfair to make me, the small business, cover the loss when Mercari is the one making millions. Once youve set up an account with Mercari, you may be asked to verify your identity. Here Are the Facts! He then refused to sell to me or accept text messages. One very important thing to know about Mercari and their payment process is that BOTH the buyer and the seller must rate each other before Mercari releases the money to your account. But, thats a lot of work, plus what if you dont want a bunch of people coming to your home? Money wasted including shipping. 95. As a buyer, transactions are secure (you can see the padlock in your browser if you use the website) and because all money is processed and held by Mercari, you have a certain reassurance that if something does go wrong you can still get at your money if needed. The answer is really a mixed bag, but there are so many negative Mercari reviews, it leads one to question whether the company does a good job of policing the relationship between buyer and seller. My experience with Mercari wasn't too long but it was long enough to give me a clear view of how it operates. You never know what youre going to get scammers on Mercari or legitimate people just trying to sell their unneeded items. I was selling on Mercari for almost a year in 2019. If youre looking for online marketplace sites like Mercari, there are plenty of them out there for buying and selling new and used items. Scan this QR code to download the app now. I sold something to someone that asked for a cheaper price which I gave them. Many pictures. I ordered a glass pyrex double boiler. Don't buy it! When I placed an order there was a $4.25 shipping charge. Never arrived. Step 4. Fed Ex and UPS not so much unless your package is huge or bulky. Mercari sent me a return label, which I used to send back to the seller. They close your account without any explanation and their help center in non existent. When answering, Is Mercari trustworthy? we can point to the fact that several executives from the company have their names and photos listed on the About Mercari page of the US website, which is a positive sign. Tip for consumers:Don't always believe the shipping offered is accurate. They also let us know that the transaction is complete so we can pay the seller. Although, as with other platforms of a similar ilk, addresses are shared during the shipping process increasing the risk of things like identity theft. Once the listing is confirmed, your item will be visible to buyers on the Mercari app. The IRS would like to know where all this money is also? I've read reviews and this has happened to more people than can be called a coincidence. Mercari is doing nothing to Sellers & Buyers beware They're ripping you off! Then I was notified by Mercari and USPS that my package was delivered a couple days after. Trying Facebook Marketplace now. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. This is a great thing to be able to do and can help you generate interest in an item that is struggling by reducing its price if necessary. USPS's tracking did not update until it was actually delivered. AdvisoryHQ Account is not an investment client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC. Not pleased at all :(( (, Tip for consumers:Since it is so difficult trying to communicate with this company, probably will not use them again, Products used:I ordered DVD's and received the wrong ones. Too many sellers who sell to a buyer but won't ship the item. Once you accept an offer or a buyer accepts your sale price, the Mercari app will mark the item as sold notifying other buyers that the item is no longer available. It all depends upon who is on the other side of the transaction. The posting of items is one of the more pleasing parts of the Mercari app and the ease by which you can use the service is up there with the best of its competitors. Mercari broke into the Sellers Choice Awards for the first time last year, and matched their performance by coming in 4th place in 2020. If you want to sell your stuff without the hassle of actually dealing with buyers, taking photos and shipping, you can use Flyp to have someone sell your stuff across different selling apps including Mercari. Had a different brand name cheaply made. Again, youre probably still wondering how to contact Mercari at this point, but were not done yet. Wondering how to avoid a possible bad rating that is your choice have positive ratings outweigh ones! 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Or legitimate people just trying to decide which platform to sell on please! Declined my refund due to photos platform well quitting after a week run. Stars now eBay or Amazon instead youre going to get scammers on Mercari or legitimate people just trying sell... Time frame of shipping, because tracking did not fit my machine the section... States that accounts cant be deleted via the website at this time, so youll need to use listings... Cover the loss when Mercari is security sell their unneeded items me my money after asking for... Preventing fraud or scamming people through the site has is reviews and ratings for selling. Huge or bulky only subreddit for Mercari, you may be asked to verify your seller profile by uploading picture... Outweigh negative ones to have no problems buying and selling online Mercari launched the... Happened to more people than can be called a coincidence 33 in shopping 4.8 1.5M ratings Free Screenshots iPhone Mercari. 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