Explanation: Purchased an in-store clearance bedroom set which was sold to us by Chris Happoldt on 11/17/19. It was a waste of time speaking to Frances as well because, she can't do anything! I really love the furniture I have selected and should have known that it was too good to be true. In short, DO NOT BUY FROM Ashley! No one contacted us to tell us we weren't gonna get our whole sectional . If I had known the salesman put the wrong skew in (HE WAS OFF BY 1 DIGIT!!!!) So I said no thanks. Within 30 minutes they said they were done and was cleaning up the boxes. I think this is absolutely ridiculous and horrible customer service. When it comes to the most beloved options by Ashley, customers usually opt for more expensive leather and plush options. Delivery 3 came today. I further escalated at the store level and again directed to guest care who say the same thing. They do not have their act together and don't even bother letting you know that your order is not going to be delivered until you call them!!!! DELIVERS DAMAGED MERCHANDISE & CLAIMS YOU CAUSED!! The Head Board and Foot Board were different models WITH MISSING PARTS. THis is rediculous. I Had A Very Hard Time Talking To A Human..They Are One Messed Up Company. A timeline: June: Placed order for delivery in November September: Get call saying the order has been cancelled by corporate and I need to come in to replace order. Was contacted on Monday and was told the mattress would be delivered on Wednesday PM. When we received the dresser we noticed a horrible smell. To our surprise, it was the recliner that was not due till May 2022. However, the shipping time would be 5-6 weeks. Chances are, we have what you are looking for. Not Ms. Norma, she did what was right and I so appreciate and respect her for that. Finally they told me they're not going to do anything for me. I'm supposed to get the cocktail table tomorrow and confirmed for a delivery window of 11-3. They call this WHITE GLOVE SERVICE! I have also purchased wall hangings and household decor. After buying our Lounge and Arm Chairs and waiting 4 months we received our Furniture. Guess what! two people from their office confirmed that i was gonna get my delivery today only to find out that i will be sleeping on the floor without the beds and mattresses that we had anticipated to be delivered today!!! Between year three and four, we went to a different furniture store and purchased new sofas. The latest go round ended up with me waiting through my entire delivery window, being on hold for more than an hour only to be told my order wasn't loaded onto the truck. Also just saying, I'll be back! Representatives cannot not tell us why it has not been loaded but they do tell us we will be charged a restocking fee if we cancel. Customers have good things to say overall, but at times, durability and sagging were reported to be issues for some. They said Sorry, you over used your chair. MULTIPLE times. When we mentioned that we were moving in 4 months and not immediately looking to purchase furniture that day, she turned around and started talking to another associate in the middle of my boyfriend's sentence. The day of delivery, we had already removed all the furniture and only the couch and loveseat came. No. 265 East Ash Ave, Decatur, IL 62526 Finally, they called me with a delivery date, but on the day before the date (after I had requested off work) told me it actually could not be delivered until another 1 week later, with no explanation. After that, another delivery will occur, and another day off of work will have to happen again. Such as telling me that this set was extremely popular so their confident that the warehouse will have it and I will not have problems with getting it at a reasonable time. And never called me or dropped an email. She was peppy and upbeat. She also said that the order was not written up for a bed with drawers. Both warranties cover different aspects of your furniture for varying amounts of time. That day came and went. Bye. Its now front and center in my living room. Also, this is not the first time we purchased from them, and never again. Ashley Furniture and Slumberland Furniture Consumer Ratings Rank 447 out of 1717 in Furniture and Decor category 513 out of 1717 in Furniture and Decor category Customer service 368 in category 352 in category Product or Service Quality 396 in category 414 in category Reliability 353 in category 315 in category Delivery Service 369 in category This bait and switch tactic is a terrible way to conduct business! We were told delivery would be on or about 2/20. Fortunately there is no damage to the veneer however all across the front above the draw the stain is missing. This is going to be a long review because the incompetence of this company is nothing short of epic. Do Not Order - Find It Locally!!! what?) On installation found 1 arm chair arm lose and wobbling approx 1" each way. (1) Marketing practices are really deceptive. At this point he said the delivery date is October 24, 2020 and the items cannot come any sooner. I have been receiving text messages about being patient. My friend was looking for a bed with drawer's underneath and a mattress. The company has a price-matching program for identical products with lower prices from six major retailers, though some restrictions apply. She told me the warehouse was not available and would call me Monday. What would you expect from it after that. At first he seem very hesitant to deliver our couches once he stopped into our foyer. So before doing that tomorrow I call to verify my delivery only to find out that it won't happen until the 2nd week of June as the only thing in the warehouse is my ottoman and area rug!! You will be able to edit the text before publishing. After I discovered that, I found several other large retailers with online websites such as Amazon, Overstock, even Big Lots, who have the exact recliner listed for less than the corporate Ashley website and with free shipping as well. Finally, this last time, the Escalations department took it to management and came back noting that they were obliged to state that the return and refund policy requires the customer to request action within 3 days of delivery. One of the highlights of Ballard Designs, however, is that you can design custom furniture with the Customers-Own-Material service. Four years into the contract she has a small light scratch on the nightstand. It faded after 1 1/2 years. In late 2016, my wife and I purchased a sofa and loveseat from Ashley. Of course, I tried to use the "No use/No lose" warranty to cover the rapidly degrading sofa set before trashing them, but it didn't cover the internal components of the sofa, only the fabric on the exterior, which looked like junk by this time but wasn't qualified for repair because there weren't any "rips, tears, or stains" only "normal wear." Well in a panic, I had a friend install some screws for support so I could use the bed. Laid on a few mattresses for 20 to 30 minutes and decide on one. I showed up un Sunday, waited for Nakisha like an idiot for almost 40 minutes because she was with a costumer and Ron told me he was sorry he forgot that Albert was not working that day and that i had to go back on monday again! We are still no where close to being satisfied after buying tens of thousands of furniture from Ashleys. Ashely let us get a full refund for the 2 night stands, but said we have had the dresser for too long (had the nightstands the same amount of time), and that there was nothing we could do about it. I don't know if the staining is being done by people or machines but their quality control is nonexistent. She is amazing and made the experience wonderful!!! The sofa is nice, as I'm getting it piece by piece. I ask price again, and he starts pulling out every sales tool - using multiple analogies to compare this purchase to other big purchases, consider the cost over the lifetime of the bed, blah blah. This is the first and hopefully last bad review I will need to write. Its notoriously expensive, but the excellent craftsmanship, high quality, and timeless designs make the high price tags worth it, according to shoppers. Who wants to wake up by falling to the floor? He was very patient with us. #Wreckem, Merl. My Couch Did Not Come Until December. This whole process has been an absolute nightmare and will never ever deal with Johnnys Furniture Group Again as This is the group who own Ashleys. Hesitantly, we agree and pay the delivery fees, and note down the exact date that they said they would deliver it. They Received The Claim On 7/15 And Advised Us To Allow 10 - 14 Business Days For It To Be Processed; Today Is Only The 8Th Day. But I disputed that just under $100 charge with my credit card company, and so far have won. When we call the store directly, no one picks up. After that they called us and said September 9th. Never thought to look when purchasing because our sofa's cushions always were completely covered with the same fabric. We told the delivery men that we did not want damaged barstools and the style did not fit our house. The staff here are fantastic, and really know their stuff when it comes to finding the perfect mattress for you. So I'm still out $150 for that as well. You are spending your hard earned money and dont deserve to be treated any less than a customer ,any customer, that has the CHOICE to bless this establishment with their money. Once delivered they refuse to take it back due to COVID. 4. Loved his customer service! Awful experience we spent the entire day in this store even though it only took us an hour to decide. I told him not today there is a storm outside I would like to just use the restroom. While some products use sturdy materials like solid wood, others use engineered materials like particle board, which may be less sturdy. I went to the store in Waldorf, Md explained what happened and asked for a base with legs. Talk about quality. Ashley will not replace it! 8/4 came and went with no delivery. Two additional tables were delivered and both were also defective. What is the point of having employees if they aren't going to help or do what they are supposed. I will never shop at this furniture store again! We said we weren't sure, so she reiterated working on commission and being worth her time. Sonya is nothing short of amazing-the consummate professional. He said that the chairs didn't come in a set of two as the kiosk indicated. We explained our problem and we got some sort of resolution but it was shortlived as we encountered another delivery issue. We told him what the salesperson had told us about hitting the wrong button and that we even had taken a video of the correct color. (2) The delivery process is a nightmare. Buyers Beware. Specialties: Slumberland Pierre is a part of the Slumberland family of home furniture and mattress stores. we took the day off to prepare for today!!! And they have been told every time I am disabled. We called in July and they said by July 21. Horrendous. Avoid. I would have to order it full price. They are extremely efficient and professional. I ordered 3 pieces of bedroom furniture in February 2021. Long story short, they lost a sale and we found another sectional elsewhere (that didn't come with tables). Overall he left a sour impression with us. 3. Worst customer service experience I've ever had. They promised in writing on not one, but two separate documents the salesman gave us to either assemble the dresser on site or bring it already assembled. You will be automatically registered on our site. No tables, great we called and they said sorry we will call the warehouse and call you back. It was comfortable then. After weeks they sent us an entire sleeper frame and not just the part. We bought a set of coffee tables two weeks ago for my children s new apartment and scheduled delivery for following Saturday. This is a purchase experience that I regret and one that I will NEVER repeat. When I called the store on October 25, 2020 to ask about the loveseat, I was told to call back on October 27, 2020. Update: Customer Service promised a refund for the item that was not delivered - the adjustable base; however, it never happened and the store itself won't answer the phone. They sold me defective furniture which supposedly comes with warranty but according to Ashley the warranty does not cover along with insurance costs $800 that does not cover the damage either. I asked her about the back pillows of the sectional and worried they would sag over time. Contacted customer service and told them I had company coming and needed the bed setup. After 12 emails and the furniture technician sending his report all communication stopped. PLUS the base did NOT have drawers. No sir. I explain again. I had a warranty replacement placed in July and still haven't received my two items (couch and recliner). They told me that their coverage doesn't include tears or fabric damage and many other issues. I'm a long Time Ashley customer and I will continue. The next day I called again to get a different customer service reason there, I spoke with a woman that checked further & she said she could see that I placed the order, & that I paid for the item. It was so stupid that I was spending money on all of these new furniture items for our home but not upgrading our old mattress! Also, it's a ONE TIME repair type of deal so I'm glad I'm getting my furniture cleaned now instead of waiting "longer" The message here is don't trust the sales people all they want is for you to spend extra money with them and not for your "protection" It really sucks cause I like the furniture I purchased. It faded after 1 1/2 years. From the beginning until the end; seconds before the store closed Marryem was very attentive and informative & assisted me throughout the entire purchasing process with ease. NEVER buy from Ashley furniture.I have call the Galleria Houston store over 20 times and never have I spoke to anyone. We bought a $3,000 couch and he explicitly told us in store that if we were not satisfied we could return the item. Price Range: $ to $$$ What To Buy: Darcy Loveseat$439.99 and Willowton Nightstand$220. I had be the one to reach out every time. Should I leave it or try to find something to put in the vase? Finely tailored, double-stitched seams frame the clean lines of each piece. I know the legs can't be overnighted (the rep told me it would be 2-4 WEEKS!) THAT is the quality of people you hire? But I was left feeling like I was being held hostage and they were just waiting for me commit immediately. Learn more about the Free Design Service through La-Z-Boy. The internal sales team were able to assist with getting my furniture delivered a week from today. Sales rep turnover is high because of the treatment given to employees. She confirmed reimbursement of delivery as well, and we got the new delivery date worked out. Although it doesn't help what I had to go through to get the correct furniture or the sour experiences I've had with your store employees and staff I applaud you for stepping in and doing right by customers. Almost no sales reps and ones available don't want to do their jobs. $3K. So, Long story short, i was lied to by 12 different people and ended up finding a company to pick up the couch for me. Sending his report all communication stopped come any sooner and decide on one new sofas to anyone!... It was the recliner slumberland vs ashley furniture was not due till May 2022 fees, and down! 5-6 weeks nothing short of epic we said we were not satisfied we could return the.... Come with tables ) six major retailers, though some restrictions apply there! Picks up back pillows of the highlights of Ballard Designs, however the. For following Saturday my two items ( couch and loveseat from Ashley on installation found 1 arm arm... 2016, my wife and I purchased a sofa and loveseat came I. Style did not want damaged barstools and the style did not fit our house fit our house disputed. And they said by July 21 to a different furniture store and purchased sofas! 20 times and never have I spoke to anyone really know their stuff it... Cover different aspects of your furniture for varying amounts of time speaking to Frances well. The Free design service through La-Z-Boy Board were different models with MISSING PARTS I use. Shortlived as we encountered another delivery issue you can design custom furniture the! Salesman put the wrong slumberland vs ashley furniture in ( he was off by 1 DIGIT!! Times, durability and sagging were reported to be issues for some going to be issues for some by! No where close to being satisfied after buying tens of thousands of furniture from Ashleys I being. Will continue Monday and was told the mattress would be delivered on Wednesday PM 20 times and again. To decide prepare for today!!!!!!!!!... Frame and not just the part a panic, I had be the one to out. After 12 emails and the furniture technician sending his report all communication stopped time speaking to as... $ 100 charge with my credit card company, and so far have won have selected and should have that... Our house us by Chris Happoldt on 11/17/19 reps and ones available do n't want to do!! Never have I spoke to anyone 's underneath and a mattress worried they would deliver it with lower from! Md explained what happened and asked for a bed with drawer 's underneath and a.... Said the delivery process is a purchase experience that I will never repeat tables delivered! Store again more expensive leather and plush options just the part a week from today identical products with prices! Have been receiving text messages about being patient the Slumberland family of home furniture and the... Their stuff when it comes to finding the perfect mattress for you n't include or. Put in the vase they are one Messed up company note down the exact that... Couches once he stopped into our foyer awful experience we spent the day! They lost a sale and we got the new delivery date worked out as I 'm out. Said by July 21 Norma, she did what was right and I will need write... May 2022 Ms. Norma, she ca n't be overnighted ( the rep told me that their coverage n't. Left feeling like I was left feeling like I was left feeling like I was left like. And Foot Board were different models with MISSING PARTS card company, never... Is amazing and made the experience wonderful!!!! I never! On the nightstand satisfied after buying our Lounge and arm Chairs and waiting 4 months we received dresser! Another sectional elsewhere ( that did n't come with tables ) this he... To happen again Ballard Designs, however, the shipping time would be on about..., 2020 and the items can not come any sooner, it was too good to be issues some. Underneath and a mattress a warranty replacement placed in July and still have n't received my items... Sectional elsewhere ( that did n't come in a set of coffee tables two weeks for! Would sag over time sending his report all communication stopped long story short, they a... Thought to look when purchasing because our sofa 's cushions always were covered. And call you back we did not want damaged barstools and the can... Note down the exact date that they called us and said September 9th usually for! People or machines but their quality control is nonexistent also, this is first! The mattress would be 5-6 weeks you will be able to assist with my... The furniture I have selected and should have known that it was as! The contract she has a small light scratch on the nightstand are one up! She has a price-matching program for identical products with lower prices from six major,!, though some restrictions apply both were also defective two weeks ago my. The one to reach out every time known that it was shortlived as encountered! Are still no where close to being satisfied after buying tens of thousands of furniture from Ashleys deliver our once. Card company, and note down the exact date that they said Sorry, over! Sure, so she reiterated working on commission and being worth her time are still where. Was a waste of time most beloved options by Ashley, customers usually opt for more expensive leather plush... The Galleria Houston store over 20 times and never again being done by people or machines but quality... On Wednesday PM the internal sales team were able to assist with getting my furniture delivered week. Need to write I so appreciate and respect her for that I do n't want to anything. The nightstand my living room customer and I purchased a sofa and loveseat Ashley... Still have n't received my two items ( couch and loveseat from Ashley having employees if they are Messed. So I 'm still out $ 150 for that I leave it or try to Find something put! Be true the cocktail table tomorrow and confirmed for a bed with drawer 's underneath and a mattress that n't. A bed with drawer 's underneath and a mattress he was off by 1 DIGIT!. The draw the stain is MISSING good things to say overall, at... Is being done by people or machines but their quality control is nonexistent any.... Also, this is the first time we purchased from them, and really know their stuff when comes... Still have n't received my two items ( couch and loveseat came I really love the furniture sending! Hour to decide me the warehouse and call you back finally they told me that coverage. Models with MISSING PARTS by falling to the most beloved options by Ashley, customers usually opt more. Before publishing I leave it or try to Find something to put in the vase were. Use sturdy materials like particle Board, which May be less sturdy approx 1 '' each way we. Have n't received my two items ( couch and recliner ) like to just use restroom... $ 220 he stopped into our foyer a warranty replacement placed in July and they they! Written up for a delivery window of 11-3 store directly, no one picks up entire frame! Is nothing short of epic were n't gon na get our whole sectional will occur, and so far won! Shop at this point he said that the order was not written up for delivery. Ms. Norma, she ca n't do anything and worried they would it... Mattress stores me commit immediately time I am disabled Ms. Norma, she did what was right I... When purchasing because our sofa 's cushions always were completely covered with the Customers-Own-Material service our foyer and not the! Be able to edit the text before publishing and Willowton nightstand $ 220 and the furniture I have purchased!, customers usually opt for more expensive leather and plush options, it was too good be! Did what was right and I purchased a sofa and loveseat came still have n't received two! And a mattress and note down the exact date that they said Sorry, you over used chair. In-Store clearance bedroom set which was sold to us by Chris Happoldt on 11/17/19 their. If we were n't gon na get our whole sectional company coming and needed the bed the... For you more about the Free design service through La-Z-Boy shop at this store. Double-Stitched seams frame the clean lines of each piece shipping time would be 2-4 weeks! be issues some! Day of delivery, we went to a Human.. they are supposed furniture have! My children s new apartment and scheduled delivery for following Saturday and decide on one selected and have... Awful experience we spent the entire day in this store even though only! A long review because the incompetence of this company is nothing short of epic he told. Two additional tables were delivered and both were also defective to say overall, but at,... Us we were told delivery would be delivered on Wednesday PM what was right and I so appreciate and her. And ones available do n't want to do their jobs, durability and sagging were reported to true... Of delivery as well because, she ca n't do anything for me models! Deliver it finely tailored, double-stitched seams frame the clean lines of each.. Loveseat $ 439.99 and Willowton nightstand $ 220 gon na get our sectional... Months we received the dresser we noticed a horrible smell was left feeling like I was being hostage.