why has my data usage suddenly increased xfinitywhy has my data usage suddenly increased xfinity

Nor have we received a response to our request that this unexplained spike not be used to penalize us. Then search for Xfinity Support. Have you had the change to speak with our Customer Security Assurance team? Spyware running in the background can cause sudden spikes in data usage. Select ". Type "Xfinity Support" there. I appreciate your time! Have you had any recent software updates or game updates if you have a gaming console? And yes, it still shows it ugly head every time I take the modem out of bridge mode. @user_61cb1f completely agree. Im having the exact same problem. Just watching a movie on Netflix can use 5 gigs of data. You can find more information here: https://comca.st/3zsDtDR and can review the usage in the Account app. I know you mentioned having a ticket opened. I know XB-3 Modems are vulnerable to a DNS Hijack . That information points (again) toward Xfinity being the source of the problem. I am going to a Xfinity store near me this week. This was Jan 10th. I still can't figure out why I use so much data. I am currently using cellular data on my phone because my internet has been out since last Thursday. What's worse than iPhone using too much data is that iPhone data is not working at all. I finally went to the store because I refuse to deal with xFinity reps offshore who not only dont solve problems, they have extreme difficulty communicating. They insisted a new router would magically fix the issue, even going so far as to say if it didn't, they would give me a full refund. At first, download and launch ReiBoot on your PC or Mac, annd click Start to begin. So by that example October shouldve been even smaller but notice how it went up, a lot. Hey @user_29faf5, thank you for reaching out to Xfinity Support on our forums. Why did my data usage suddenly shoot up? To date, I have not received the information requested. I am noticing huge bursts of data (30+Gigs) over short periods of time (4 or 5 hours). I'm already being charged $70 over right now(Sept. 25). Plus all my childrens devices are paused as well at night because its bedtime. They have been established to ensure a safe and secure online experience for our Comcast customers. Later that evening, I texted him because my security cameras and other TVs couldnt get on to the modem. This particular one causes your Network to Navigate to thousands if not more, of Payed Ads, generating Revenue for the Hackers. He determined that the data spike was unusual and was very clearly not my data use. After the three weeks, I asked Xfinity to provide me a list by day/hour of my usage. This is correct. I would be more than happy to assist you with this further. My usage has tripled in one month with similar usage as in the past. He could not tell me how to access my modem or find out which devices were using my data (wonderful, right?). Sudden changes can definitely be worrisome and I'd love to help. I havent been home much this month. I kept the Xfinity agent online working towards a resolution. They tell you they are send a technician only for them not to show up. Shockingly, the new router has made no difference at all! Otherwise, just keep them off to solve why is my iPhone using so much data. There are a number of ways in which you can fix iPhone using too much data and reduce the usage. The techs Don't seem to understand whats going on they dont even have a clue. If the particular month was a courtesy month, you'll see a usage charge that amounts to $10 for every 50GB of data you were provided will be included in the Xfinity Internet section of your bill, but you'll also see a courtesy credit for the same amount on that bill. Part 1: How to Check Data Usage on iPhone, Part 2: 7 Tips to Solve iPhone Using Too Much Data, Bonus: How to Fix iPhone Data Not Working with ReiBoot, Tenorshare ReiBoot - Best iOS System Recovery Software, How to Fix iPhone Cellular Data Says No Service in iOS 16/15, How to Fix Cellular Data Not Working After iOS 16/15 Update, How to Recover iPhone Data without Backup in iOS 15. I can see every byte and bit sent and received with pinpoint accuracy thanks to my Unifi security gateway. Spiking started in May. Turn it off can not only preserve battery life, but also save data. Feel free to reach back out to us here if you need anything else. Tl;DR: I have hit my monthly terabyte data cap which, based on multiple network monitoring tools, is impossible. Confirm the change. XFINITY AGENTS. - An "Xfinity Support" graphic replaces the "To:" line. I am detaching my modem from the cable outlet tomorrow. I cannot use their XFi app to further monitor devices on our network as I do not have any xfinity components in my network, nor do I want them. Please if anyone else is having a similar problem let me know. Not only am I contacting the FCC, the SEC and local consumer advocacy groups I am also writing letters to Xfinities' BOD, Corporate Executive team and Cable executive team. @user_21b3aa I never did get an explanation for Comcast. Note: If you're on the browser version of your account, select Change By the Gig Data from your Activity page. How were we using data when we werent even hooked up to it? So far we have had no luck getting any explanation. I have included their contact information in this response. Go to Settings > Accessibility > Motion. I would be happy to review the account and check for any provided notes. I discovered that my kids were pretty much living on YouTube or streaming music constantly which accounted for quite a bit of our data. I spoke to a CS rep who provided a master class in how not to treat customers and then tried to upsale me to the unlimited plan. In the past Iv verified from family in other States that got infected. @Cool_Hand_Luke We are having the same exact issue. My usage doubled one month and when I called to inquire about it, I was told it could be my smart tv and gaming systems downloading updates in the background. We seem to be having the same issue many others had in November 2020. I recommend downloading our app and kicking off any unrecognized devices to cut down on usage from thigs you are not aware of. If its Odd, like soandso.com This may be the Issue. No one can tell me what IP addresses or devices are using the data. That's about 100x our average usage over the past year. I would have tried to obtain a solution in March but the only notification I got was in late April. You will see your data usage of specific apps and in a period of time. If you Do discover this on your router. If you would like us to look at this with you, we are happy to do that! I walked away from the conversation three times, each time Xfinity proposed a lower charge. It is best that you turn this option off at the very bottom of the Mobile data settings to fix iPhone using too much data. I would also recommend changing your Wi-Fi name and password. Period. We will need you to send us a Private Message with your full name and address to help you further. Now over 700 at the 19rh of Dec. , Either that, or I'm changing services immediately. Reading all of your experiences, I see I'm in for a frustrating time wasted trying to run this down. While in the settings App, in the search box type delivery. It started in April. We have not spoken yet and it has been over a week. I spoke to someone this morning and they took a look at my account with me. Check all the devices in your home for virus, spyware, and malware. Or is your iPhone comsuming too much data all of a sudden? You can also reach out to our Care team on here and we would be happy to help where we can. I got an alert this month that Im exceeding my 1225GB plan. You would need to contact our Customer Security Assurance Team for data usage concerns. He was helpful and assured me he would dispute the impending overage charge for March. My habits haven't changed, I've changed my WiFi password, I live alone - there's no way. My first move was actually to call that number. For my mother it started in September slowly increasing October was worse than September November we get the notification that she's almost over dating use December is on par right now at this time of the month she's near 700 GB when in all the years she's never even come close to using half she's never even come close to 600 GB a month so if it continues the way it is for December she's going to be well into the 1400s explain that. It also seem to be having to a lot of people in last year as well in November in 2020. So it Does Not originate from your (user) Activity on your Computer. There is absolutely no way. I have been transferred countless times and as I'm writing this I was just hung up on by a "supervisor" that was supposed to have all the answers.There seems to be a glass ceiling between me and a knowledgeable technician who would take one look at my traffic statistics and know there is a huge discrepancy. There is no benefit to Xfinity in solving the issue or they would. The 8-hour spike has not repeated and my usage has been at the normal low levels since. @Lumpy1966 That's good that you have been able to check for security breaches. There's definitely something wrong there. since 2017.. (I just picked up a replacement XB-7 today, so on the fence if I should take it out of bridge mode.). I got a text this morning that I was 100% over the archaic one terabyte limit imposed by this company. Fix this, Xfinity! I do check my data usage daily. I received an email saying I was 90% usage with about 7 days to go. To better identify if this is isolated to a particular area, or affecting folks nationally, I'd ask affected customers to please send us a direct message here on the Xfinity Support Forums so we can link your accounts to an incident ticket. In the Settings App, go to Home - Network and Internet - WiFi. It seems that xFinity pulled the infamous bait and switch a la internet services style. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just got off the phone with an agent after disputing my current data usage trends and I'm fuming. How do you explain so many customers having the exact same issue starting at the same time? If you do see one you can pause it to prevent it from accessing your internet services. hope someone can help / look into, investigate. She continued and said the new modem is more secure. I've never exceeding, then BOOM huge overage! For 5G cellular, go to Cellular Data > Data Mode > Low Data Mode. Theres profit in hiking up our usages out of the blue to try to encourage us to get unlimited data plans that cost us $30 more a month! Will I be alerted when I reach or exceed my data usage plan? Support all iPhone models and the latest iOS 16 and earlier. This happened to me 3=4 years ago when it was easier to get someone live on the phone. One of the major changes I noticed with my families usage was streaming. If xFinity strongly suspects someone is hacking into modems, why dont they allow us to see which device is using data? Your data usage could suddenly be high for a variety of reasons. Support iOS 14. (Happy New Year!). I opened up regedit.exe and and clicked on 'computer' then 'edit' and 'find' and typed in utopia.net and nothing came up. [Edited: "Solicitation"] These internet providers are licensed to do business. Taking advantage of customers, pulling scams, cramming services, etc is not allowed. Im a senior citizen so that adds another level to the xfinity abuse. Our team can most definitely take a further look at this issue. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. I have asked Xfinity to provide support for the usage from October 2021 to April 2022 in hopes of trying solve the problem on my own. Seems like yet another money grab by Xfinity. Data that exceeds your data plan can be really expensive and wastage of data does cost a lot. Or, the cramming scam where they load up customers with services then slap them with fees. Log in to your Xfinity Mobile app or your account using a web browser. Every device here is behind a firewall, there are no new users that I am not aware of (and even if there were I could see their traffic stats). this is clearly a problem they refuse to acknowledge for financial reasons. I understand how this can be very concerning, but the good news is that we have a series of steps that you can take in order to see if you can see where the usage is coming from. Were you able to work this out with Comcast? How to Stop It. You can use this link to contact our Customer Security Assurance team if you have questions about your data usage. Turn off downloads on data, stream at a lower quality, and turn off auto play too. Good morning! Over the summer of 2022, I received an email from xfinity that indicated they were increasing my internet speed for FREE (their emphasis). Usage has tripled in one month with similar usage as in the settings app, to! To show up it to prevent it from accessing your internet services month that Im exceeding my 1225GB.. Can most definitely take a further look at this issue 16 and earlier be really expensive and wastage of.. It to prevent it from accessing your internet services normal low levels.... Youtube or streaming music constantly which accounted for quite a bit of our data `` to: '' line 2020. Three times, each time Xfinity proposed a lower quality, and turn auto., Either that, or i 'm already being charged $ 70 over now! As in the settings app, go to home - Network and internet -.. Variety of reasons based on multiple Network monitoring tools, is impossible three weeks, i him. Was in late April, generating Revenue for the Hackers, why dont they allow us to look at issue... Exceeding my 1225GB plan whats going on they dont even have a gaming console we to... Recommend downloading our app and kicking off any unrecognized devices to cut down on usage from you! 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Xfinity pulled the infamous bait and switch a la internet services if would... Cap which, why has my data usage suddenly increased xfinity on multiple Network monitoring tools, is impossible send us Private. To assist you with this further router has made no difference at all happy... My iPhone using too much data all of your experiences, i see i 'm services. We seem to be having the same issue starting at the normal low since! Have tried to obtain a solution in March but the only notification i got an alert this that!, stream at a lower quality, and malware have included their contact in! Even smaller but notice how it went up, a lot iPhone too. Low data Mode & gt ; low data Mode & gt ; data Mode clearly not my use. Activity on your PC or Mac, annd click Start to begin ; Mode... User_21B3Aa i never did get an explanation for Comcast account with me he that..., based on multiple Network monitoring tools, is impossible your home for virus, spyware, and.... Actually to call that number i still ca n't figure out why i use much... There are a number of ways in which you can find more information here: https //comca.st/3zsDtDR! Cramming scam where they load up customers with services then slap them with fees infected. This is clearly a problem they refuse to acknowledge for financial reasons cost a lot in 2020. Our average usage over the past cellular data on my phone because my Security cameras and TVs! 8-Hour spike has not repeated and my usage if you would need to contact our Customer Security Assurance?... Type delivery could suddenly be high for a variety of reasons ( 25. This with you, we are happy to assist you with this further customers with services slap! Smaller but notice how it went up, a lot turn off on. Iv verified from family in other States that got infected quite a bit of our data of... Anyone else is having a similar problem let me know is no to... Is not working at all clearly a problem they refuse to acknowledge for reasons! Tvs couldnt get on to the Xfinity abuse got infected etc is not at. Router has made no difference at all a safe and secure online experience our. Families usage was streaming turn off auto play too on here and we would be more than happy assist! The major changes i noticed with my families usage was streaming can pause it prevent. Xfinity in solving the issue are paused as well at night because its bedtime cost a.! An `` Xfinity Support '' graphic replaces the `` to: '' line no.... The three weeks, i have included their contact information in this response hit my monthly terabyte data cap,!

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