Once those concerns have been evaluated, we will determine how to proceed. Customers are unhappy with the way Mungo Homes has handled their concerns and the lack of transparency in the building process. We would like to ensure the installation is correct, and if it is not, that it is repaired appropriately to warranty standards. 5y ago. I have been going back and forth about my yard since April! Cant upload all but I have my proof! The following was noted on the inspection report: "The lot slopes toward the house at the rear. In advance of our one year warranty inspection with Mungo, we had Palmetto Pride come back to do another inspection so we could submit a warranty request for anything needing repair. 06/01 - Sent follow up email to HVAC and Mungo. The next day I sent another email to Mungo Homes customers service and have not received any correspondence from them. Rick said their expert didn't know what he was talking about & denied repairs4) Electrical issues. Along with my sewage problem I have had numerous things go wrong with the structure of my home due to lack of attention to detail during the building process. BBB is here to help. He was speaking on behalf of Mungo. Despite additional challenges posed by COVID-19, this home is on schedule to close on 7/13, which is within the time frame communicated on the contract. He ONLY replaced the stone he never checked the other ones. Have est $10,000+ damages2) Engineer letter. MUNGO HOMES Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: Mungo Homes There may be more reports for "Mungo Homes" For more results perform a general search for "Mungo Homes" Showing 1-2 of 2 Found Reports For more results perform a general search for "Mungo Homes" Wondering if a report is missing? Many here have faucets w/ foul-smelling water. Pulte Homes has a reputation for building quality new construction homes. 2022 Top Workplace in South Carolina We built our dream home and moved in April 9; everyday since that has been a nightmare. We are happy to look into the concern from the homeowner, as we are fully committed to standing behind the work we perform. Moved in the house in 2021 (built in 2018 by Mungo Homes).We found a leak and stains along one side of the house and garage ceiling. I utilized the appropriate channels to file the complaint appropriately (Mungo Customer Care Portal). The first property manager- Mike Reese assured me that a French drain would be installed in my property to fix the water issues- but he has left. With a track record of success based on quality, value and stability, Mungo Homes builds new homes in nine markets throughout South Carolina, North Carolina and Georgia. I met Scott L at the pre drywall for the first time. Mr. P finally responded to me on 4/12 telling me Mungo had no record of receiving the ***'s report. 1,356 IMDb 6.3 1 h 27 min 2010. As an expression of our gratitude, we uphold our commitment to achieve the highest levels of quality and customer satisfaction. We do want to make sure this issue is fully reviewed, and we have full intent to communicate with the homeowner about any concerns that may arise. All remaining concerns will be thoroughly addressed at the time of the 30-Day Visit. We are taking Mrs. concerns very seriously. I responded shortly thereafter advising I sent the ***'s report to Ms. M on 3/22 and gave a brief history of the foundation/grading problems. 48% of Mungo Homes employees are women, while 52% are men. This is just absolutely poor workmanship and a direct reflection of using cut rate contractors. It is very easy to see there is a big difference . trusted Mungo Homes to provide their housing needs. That week a Mungo contractor showed up at my home and replaced the brick that had fallen. Business Response Thank you for contacting Mungo Homes Customer Care! Business Response We are aware of the homeowner's concerns, and a member of the warranty management team will reach out to the homeowner today, July 11th, 2022 to discuss all outstanding issues. ALL REVIEWS. Due to the way our roof is pitched we would only have gutters on the front and back of the house. (40+ new homes in this phase) After getting a professional survey of the land and comparing it to the Plot Plan. For once they actually came to inspect in a timely manner, but told us there was no issue despite the giant air pocket under our floors. View more property details, sales history and Zestimate data on Zillow. While on our honeymoon the week of 6/14 I called Pam J and Chris to complain about them not communicating with us enough. After hearing nothing from Mr. P for another 3 days, I texted him again on 4/15 and never received a response. Based on the information above and the recent onsite meeting with additional Mungo Homes management team members and trade partner, the current width measurements of your driveway correlates with the proposed plot plan approved by Wake County. These days, big-box builders like Mungo, Crown Communities, KB Home, etc., can build homes that look beautiful with all the amenities that buyers think they want nowadays, and all for prices much lower than we might expect. Valuation: $186,520. Therefore, the installation of a French drain is not warrantable. Ignorance does not make Mungo any less responsible for the negligence that happened, nor for the Mungo agent who spoke on their behalf and promised reimbursement. After meeting with Mr. on 6/9, the landscaper contacted our local production manager to discuss his findings. I am still not satisfied with Mungo but I am still trying to work with them on my home issue. The purpose of our visit will be to help identify any potential structural issues. I was in turn advised they would not handle this, so I contacted the builder on 4/7. Try a handmade pasta dish, or sip on a glass of wine. K. Hovnanian 4. They referred me to *** Svcs (installed roof), and *** referred me to *** Warranty Corp, (handles warranty), both deny responsibility saying warranty expired. He did not. Mungo Homeowner Manual Quality Builders Warranty Maintenance Tips Warranty Coverage Quality Builders Warranty Homesite Grading and Drainage Service Request Form Customer Care Line (803) 749-5888 Ext 354 AFTER HOURS EMERGENCY HOTLINE Charleston (843) 746-7700, ext 705 Columbia (803) 749-5888, ext 198 Greenville/Spartanburg (803) 749-5888, ext 199 Calls to this number are answered in person between 10.30am and 3.30pm. All items will be addressed on the day of their appointment, July 21st. Filter. 2,956 sqft. The rear of the lot slopes towards the house. We look forward to addressing the homeowners' warrantable concerns at that time. In receiving feedback, we are able to continue reviewing and improving our practices to ensure we maintain the highest level of customer care. V&A Dundee's Tartan exhibition celebrates the iconic fabric in its many guises, from powerful symbol of royal power to punk non-conformity, writes Duncan Macmillan Business Response We apologize for the lack of communication the homeowner has experienced. 5.0. ***'s also noted signs of high volumes of water along the left side of the yard, as well as erosion due to a steep decline in the slope of the right side yard. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. They called themselves doing some patch work covering with dirt on 07/13 to bury the sewage problem. If you are interested in learning more about the history of Mungo Homes, we invite you to click on the following link to view a short video clip. This position is responsible for coordinating and monitoring all of the construction activities in an assigned location (s) to insure consistent methods are being followed to . He did indicated that he would attempt to make a visit to the property to assess and ensure resolution of issues. We desire to be treated with respect and not pushed off to the side because we are a young couple. After this complaint was submitted, the homeowner acknowledged there was miscommunication on their part, that we were not in fact a no show, as the agreed upon appointment date had not yet occurred. HVAC Company sent another email to Mungo. As of today we still do not know what is going on with my home. I spoke with Mungo representative, Tony Z., on 9/23/22. 3002 Benton Dr #9114, Pooler, GA 31322 is a 1,325 sqft, 2 bed, 2 bath home. We recommend contacting a trusted landscaper to make any necessary repairs. The homes built by the company have also been reported to have construction defects and poor-quality materials, resulting in increased repair costs for homeowners. Family atmosphere, flexible work schedule, great health benefits & wellness program, overall fantastic company to work for. I was told to inform the warranty company (QBW) since my home is now in the 3-10 year range. Due to extenuating circumstances surrounding COVID-19, we are experiencing longer wait times than we are accustomed to providing. Sales office. Poor workmanship and customer service Where do I even begin. He told me they would do everything in their power not to fix it and that is what has been going on. In July , 18 months after moving into our new home in the *** development in Durham NC, we noticed the wall next to our loft floor buckling. A crew showed up at 8AM and has been Jackhammering for 4 hours so far. We have been here right at 6 months which will be on 7/24 and today is the 7/21. In that message I also asked him how I should proceed. I have reached out fo cooperate leaving messages on different people lines to call me back and i haven't heard from anybody! We have been in contact with Mr. to address his areas of concern when the weather permits. This was an extremely unusual occurrence - one that our builder team had no prior experience navigating -- which may account for the confusion that followed. I eventually gave up this battle because it was getting no where and I was soon distracted by other issues. This home is really what we wanted to we signed a contract in March and gave $3k earnest money. 07/15 - Mungo builder stated to contact customer service. They are merely trying to get out of having to reimburse for their negligence and I am disgusted by the entire way that they have approached this. ft. home is a 4 bed, 3.0 bath property. We apologize for the inconvenience this has caused, as well as the time it has taken to resolve this issue. Mungo Homes. Irrigation zones had not been placed in backyard nor had they completed my grading.This was after I had been in the home 2 months. When someone came to check it out, they said that it was actually a mismatch. At the time i was pregnant and had my baby in nov 2019. Mungo covered the holes with some sod-but that did not fix the problem properly. Unacceptable by any standard. Now the hood of the vent is loose and there is a big visible gap underneath the hood and the top of the oven is uneven. Fourth time: (October ) The same leak has returned again. I learned of multiple roof defects in August during heavy rain. The Australian outback images contained within this book are part of a collection from Broken Hill, Fowlers Gap, Lake Mungo, Lake Eyre and the Simpson Desert. If a project manager had been continuing proper communication we could have seen the in correction in the photo. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) Ft. per Sq. Within a year of living at the home, my toilets started to bubble air from the septic tank. If you have any questions about your purchase or any other product for sale, our customer service representatives are available to help. Filed my automobile insurance for damages that Mungo caused and was never reimbursed as Mungo promised. I called and left message for dale with no response back from them to this day present November 2. David Weekley. I'm not asking Mungo to fix the million other warranty issues that they sent someone to half do only for it to be messed up a week later. Our lenders have been ready for weeks. Therefore, any repairs related to these concerns would need to be addressed by the homeowner. This business is in an industry that may require professional licensing, bonding or registration. While still family-run, Mungo Homes proudly became part of the Berkshire-Hathaway family of companies in 2018, and remains dedicated to its foundation of quality and . The History of Mungo . Check out schools near 5806 Ogeechee Rd #315. . Want restitution. The 2,523 sq. The 4th key that was supposed to left by the builder was never provided to the homeowner. One issue that I have with my kitchen floor needs to be resolved. My husband and I are purchasing lot 55 in the *** community. The duct to the roof was straightened but it caused another problem. Overall, Mungo Homes seems to have a poor reputation in the housing industry, and homeowners are urged to look into other options before choosing to work with them. Mungo Homes (mungo.com) has been receiving numerous complaints from its consumers. Several issues noted after closing on the property. Sent the pictures to I assume the Dry Wall subcontractor who assured us he would call me in the morning of 1/10/2022 and Kenny assured me he would come by the next morning to make sure a time had been set up for the repairs. Mungo refuses to repair the same reoccurring roof leak that was brought to their attention BEFORE signing for my house. The fact is, most of the issues are on the sides of our house. In addition, we sent our trade partner out to secure the brick and check for any others that might be loose. They have said closing date would depend on cabinet delayed arrival on June 19 because they can't floor until then. They did however see one spot that needed to be repaired by the stairs, but despite service requests and texts to our mungo representative, the floors have yet to be repaired. I was home all day on the 10th and the Maintenance Manager never showed up. 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