BrightGauge consulting got us beyond where we needed to be with our reports and support has been super responsive. Its that simple. As always, we love your feedback and your questions, so shoot our success team an email any time! Make sure to keep an eye out for additional emails and in-app invites from us, and follow @BrightGauge on Twitter for updates. NOTE: Spaces are limited. Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. Whether youre planning your first managed services agreement, or youre ready to overhaul your existing version, we've got you covered! (By the way, this is just one example. In addition to customer reporting, Brightgauge has revolutionised our internal reporting - we are now able to track within the last few hours all opened tickets, closed tickets and revenue waiting to be billed. If you haven't tuned in to the CEO Growth & Profit series yet, the Partner Success team has combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. For more details on how to create technician dashboards, please visit our Knowledge Base. Users can also display data with embeddable gauges on public sites. This also works for the first page where allowed height is smaller. If you've got questions about Dashboards or want to see Dashboards in action. Before I switched, I did my research. As always, we love your feedback and your questions, so shoot our success team an email any time! If you didn't have a chance to tune in to the CEO Growth & Profit series live, the Partner Success team combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. Advanced quote and proposal automation to streamline your quoting. BrightGauge. Especially when working in a service industry like ours, its kind of a necessity to build a history with clients and know that history in an effort to provide better service. We have been extremely happy with BrightGauge for our dashboards and reporting. BrightGauge business intelligence dashboards update in real-time with data from PSA, RMM, BDR, security, finance, and other tools, eliminating the need to toggle windows or log in and out of multiple accounts. Their support team is incredible. Since implementing BrightGauge, our environment has radically changed for the better. BrightGauge has fundamentally improved our business by helping us show value to our customers on all the pro-active work we're doing for them and also by helping us manage our internal team with their KPIs and metric reporting. Our clients are always impressed with the reports we are able to provide and live dashboards. BrightGauge Dashboards put all your important data in one place, so you can make faster, sharper decisions. BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. Just enter your email address and password to log in. Get started with 54 pre-built ConnectWise data gauges, automatically available when you open an account with BrightGauge. Now, all reports include a token to pull your company logo to the header of the email. It is that simple. If you didn't have a chance to tune in to the CEO Growth & Profit series live, the Partner Success team combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. Next, you'd want to select Add A Filter from the top right of your dashboard, which will bring up this screen: Name each dashboard for the tech that would be owning it (Rob's Dashboard, Kim's Dashboard, etc.) Lets say you have 5 techs on your team with a total of 25 clients to manage. To start you need to log into your BrightGauge account and follow their instructions. When these quarterly meetings are done right, they'll also enhance your relationship with the right people within your clients' organizations, naturally improving retention. integration comes with 54 default gauges, so there may not be a need to build any additional gauges on your own. Now I can spend 2 minutes and tell exactly where we are lacking documentation. I can honestly say that it helped us win a deal or two and as such it has more than paid for itself. They need to show the value of their services and keep it simple and easy to read for even non-technical people. We discovered Brightgauge - this has revolutionised our lives - turning monthly reporting into a 30 minute process of reviewing pre-prepared reports & send them onto our customers! So, efforts need to be made on a constant basis to make sure employees feel like they have a safe and healthy place to turn to each workday. Dig deeper into your data by adding, subtracting, multiplying, and dividing one metric against another. Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. Monthly reporting for us involved 5+ days per month running reports from ConnectWise & GFI, exporting to Excel, merging into Pivot Tables & then generating graphs. If you need assistance with creating API members or integration setup please send a note toHelp@ConnectWise.comand the ConnectWise Manage support team can assist. I am proud to have them as colleagues and a vendor partner. Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. Product Update: Images in Reports and Dashboards + Your Logo in Reports. Check out all of the webinar recordings in this series: CEO Growth & Profit Topic Date/Time Expert Watch Now! They go above and beyond expectations. While not perfect, the product is solid and support/dev is great! The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. We use it for workflow. Reserve your place now! BrightGauge automatically computes these formulas for you. Rather than going to the RMM tool and getting some reports out of its engine, and making some out of connectwise, then, lets be honest, those reports aren't great. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. Then again, BrightGauge improved and brought us an amazing live dashboard of our metrics so our help desk can keep tabs throughout the day. However, it can also be used to pull in data into CloudRadial's dashboards for better client reporting. These tech-specific dashboards can make, 1:1s a lot more productive and efficient. The series is dedicated to helping you quickly determine how you're performing on the biggest financial drivers in your business. Lists Featuring This Company Edit Lists Featuring This Company Section In Kim's dashboard, you'd . Sales Out of box gauges We've worked with BrightGauge and our customers to create 25+ pre-built gauges you can use to get value out of the box. 2023 ConnectWise, LLC. And if you want a new report that you can't figure out, just email them. Reserve your place now! Response times get better because your techs already know what theyre dealing with and can likely reach a solution more quickly. Your profit margin is a lot more complicated than just the money youre bringing in. Making Service Profitability Decisions the Way the Top Performers Do August 3rd, 1pm Eastern Paul Dippell, Founder, Service Leadership https://bit.ly/service-profitability Making Sales Investment Decisions the Way the Top Performers Do August 25th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/sales-investments Tracking your Financials the Way the Top Performers Do September 22nd, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/tracking-financials Key to Success: Knowing your Ownership Mode October 12th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/ownership-mode Getting to Goal: Knowing your Value Creation Strategy November 16th, 12pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-strategy Getting to Goal: Putting your Value Creation Strategy into Action December 7th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-action Foundational Excellence: Choosing your Target Customer Profile January 12th, 2pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/target-customer-profile Foundational Excellence: Driving Technology Standards February 15th, 11am Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/technology-standards Foundational Excellence: QBRs as your Scale Engine March 16th, 1pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/QBRs-scale Foundational Excellence: Pricing and Packaging April 20th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director https://bit.ly/pricing-packaging To sign up for future episodes in the CEO Growth & Profit series or to watch previous webinar recordings, use the links above or visit our webinars page. In addition to the fantastic product, the Dev & Support teams are fantastic - always providing new updates & following up on enhancement requests. If you cannot schedule a meeting using the link provided, email us for additional options on how we can help. We have transformed our Support Desk by adding one gauge to the Dashboard. With Client Reporting capabilities, you can customize and send Connectwise reports any time of day or week. Announcing another big set of BrightGauge Reports updates for this month: your company logo, cleaner background color, and an overall clearer presentation of information. By granting ownership over a piece of the business (in the form of dashboards), your techs will feel like they are an integral part of your team and your clients will also benefit from knowing they have a dedicated technician looking over their systems. //ray. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. - Both Brian and Eric are both solid business people and have always followed through on what they've promised. Now, BrightGauge allows us to have a constant live view of our business! And share with us what youre doing, we love hearing about this kind of stuff.). 24/7/365 network operations center of expert technicians at your service. within the gauges, each dashboard owner can immediately jump into action if they are alerted to a client experiencing an issue, like being disconnected from a server. All rights reserved. The series is dedicated to helping you quickly determine how you're performing on the biggest financial drivers in your business. If you have the opportunity I would also highly recommend attending their onsite training sessions. Building upon that previous webinar, this month we met up with Peter Kujawa again for Foundational Excellence: Driving Technology Standards. Build your own gauges Open a ticket with BrightGauge support, and they will be able to sync the latest . All Rights Reserved. In last month's CEO Growth & Profit webinar, Foundational Excellence: QBRs as your Scale Engine, Peter Kujawa, VP of Service Leadership and TSP Evangelist, reviewed the components of a successful quarterly business review. We're here to help! If you haven't tuned in to the CEO Growth & Profit series yet, the Partner Success team has combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. Reserve your place now! The first place I send them is to BrightGauge. As of 2019, we became a part of the ConnectWise platform. PC Works Plus, Inc. BrightGauge has allowed us to demonstrate the value we deliver to our clients using beautiful easy to read charts and tables. Its your data - see it in a way that makes the most sense for your business. If you cannot schedule a meeting using the link provided, email us for additional options on how we can help. We're here to help! After a while, youll be able to look at your Snapshot gauge and identify any patterns or issues. Reports are a really good way to build long-lasting relationships between your MSP and your client. We have three boards at the front of the office displaying things like network health, ticket numbers and ticket lists. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. By watching this webinar recording, you'll gain: A recap of the Foundational OML Trait - Value Creation Strategy. Peter provides tips from the best-in-class on how to employ and update your technology standards. Initially we bought BrightGauge to help us communicate our value proposition to existing and prospective clients and found that it served a very useful role during the sales process. Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. After reviewing the why, Peter jumps into the how. Brightgauge reporting has made a huge difference for us. In last month's CEO Growth & Profit webinar, Foundational Excellence: QBRs as your Scale Engine, Peter Kujawa, VP of Service Leadership and TSP Evangelist, reviewed the components of a successful quarterly business review. Only registered users can view documentation.After signing in, we'll redirect you back here. Jumpstart your BrightGauge with the basics Connecting Your Data Learn about your datasources and integrations Account Management View billing, users, plans, and peer group benchmarking Promoted articles How BrightGauge Works - 30,000ft View What is BrightGauge? And being valued in that way would make anyone proud to be part of their team. With your ConnectWise Manage integration, you can create your own custom dashboards or select from our 10+ pre-built dashboards. Maybe the NOC/Operations center within your organization uses ConnectWise Automate to see machine statistics. Enter a Client Name (e.g., BrightGauge). We're here to help! Highly recommended. Once you have chosen your image it will appear on your dashboard filling the entire image container . Reserve your place now! Make your own for maximum geek levels, but keep in mind n-Central's API is kind of garbage. Unless you have access to public dashboards with your subscription, a BrightGauge login is required to view a dashboard. Announcing the newest tool for teams to customize their BrightGauge: Images for Dashboards & Reports plus some long requested additions to the report builder. When these quarterly meetings are done right, they'll also enhance your relationship with the right people within your clients' organizations, naturally improving retention. Delete the original dashboard. Dashboards put all your important KPIs in a single pane of glass, giving you a 10,000 foot view of whats going on with your business at any given time. They have been able to help us develop custom queries that we didn't think were even possible. You no longer have to wait for a status update, BrightGauge visualizes all of your company and client data in real-time with fully customizable reports, dashboards, and goal lists. Solve staffing issues with managed services to support your team and clients. By watching this webinar recording, you'll understand: What technology standards are and why they're so important The impact your technology standards have on staffing costs How to implement your tech stack Ways to maintain your standards during supply chain issues * Note: If you want to learn more about Technology Stack Standardization after this webinar, check out this great article from Service Leadership! I'm very happy that we chose them at IT Nation a year ago! Seamless integrations allow us to see our business in real time, everything from help desk support to back up and disaster recovery to financials. There is ZERO reason to not use this product. Reports and support has been super responsive one place, so shoot our success team an any! Their team by watching this webinar recording, you can create your own webinar... To view a dashboard subscription, a BrightGauge login is required to view a dashboard Kujawa again for Foundational:! 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