Navigation was the first thing to go out. Terms and Conditions. Then received a phone call and the volume of the ringing and phone was at that same volume. A service bulletin issued by GM in March 2020, indicates that GM had identified problems with the Infotainment System in specific makes and models of their vehicles. But no matter what they have done NOTHING works to fix it. Blown speakers especially in the back and all. Turn the truck back on. I reached out to Buick, the refer me to the dealer. Im not sure that I believe that since it says it was last updated in 2018 (would have to be at the factory) and this is a 2019 model purchased in May 2019. Issue One - GM Infotainment System - Unable to Connect to Built In Apps: In order to enjoy GM's built in Infotainment Spotify app you must have GM's 4G LTE Wi-Fi . Occasional sound spikes, touch screen failures, complete black screen failures with no radio at all. Today the dealer said they had a few complaints about the sound so they updated the software . Nearly crashed the car on multiple occasions. The only thing that stops it is if I make a phone call. Also most recently, less than a 30 days ago my infotainment system shorted out. Connect via USB. /BitsPerComponent 8 Just heading over Vail pass in CO and the volume went from normal to blaring. But lately the problem seems to be occurring more frequently. Radio Does Not WorkBuick Enclave Radio Not Working. Lucky to have not crashed. The most common transmission issue includes slamming into gear. Camshaft and/or crankshaft position sensors faulty. year to help you gain confidence about one of your largest purchase decisions. I own a 2005 Chevrolet Silverado pickup. screen , Bose system. class=" fc-falcon">Crocodile Hunter's Croc Files Steve Irwin (Actor), Terri Irwin (Actor), John Stainton (Director) Rated: Unrated Format: DVD 15 . Information given in this video does not guarantee the desired outcome. Thats why I stress you have to get them to do the recent HMI update. Average failure mileage is 14,750 miles. Im at a loss. 2019 Chevrolet Silverado 1500 Technical Service Bulletins. They want to charge us a fee because they couldn't find anything wrong with the truck, but obviously something was wrong or this wouldn't have happened. In this situation, there's enough voltage for the truck to start and run, but the voltage isn't high enough for the radio to work. My work truck is a 2019 Silverado, the radio likes to just turn off randomly then back on sometimes multiple times, my home vehicle is a 2020 Silverado with the same radio, it does the same thing, Ive noticed its usually when its really hot in the vehicle and when my iPhone has been plugged in for over a hour. Also screen changes on its own volition. !This is not a sponsored video. Black screen, image ghosting,touch screen inoperative, channels change all by themselves. Store Audio Favorites . The bulletin stated that a continuous improvement software update is being released to address the issues associated with the radio volume, rear view camera, and phone problems, among several other issues. I personally ran into this problem with two different dealers. Black screen, image ghosting,touch screen inoperative, channels change all by themselves. Vehicle History's team of automotive experts brings you the most accurate and up-to-date used car information. Web instrument sales & service is here to help if your chevy silverado radio is having display issues or general radio problems like speakers are out. For information on deleting the cookies, please consult your browsers help function. Only fix.shut off vehicle and restart. Today I turned the car off and came back 30mins later and no music. 2019 Chevy 2500HD LTZ Midnight Edition Previous: 2012 LTZ LML Crew Cab 2006 LT LBZ Crew Cab. Ive had nothing but trouble out of my Terrians radio since I bought it brand new off the lot in 2019! 0000023276 00000 n It asserts that GM knew about and failed to remedy the defect which causes radio volume to unexpectedly spike at maximum level, potentially startling drivers and increasing the risk of accident. Top Class 0000000876 00000 n You can have a GM dealership or an auto parts store do it for you. I need a car that is fully functional not a car that is partially functional. If I would have known it would was not just an Equalizer setting that was causing the malfunction like the dealership said I would have increased my life Insurance policy sooner. Start the vehicle. Radio Does Not WorkChevrolet Malibu Radio Not Working. /Length 14353 No camera or any information displayed on the radio screen. Then we let it sit for a week and go to start it and all of our warning lights come on and lots of warnings start flashing across the screen stating reduced engine output, etc. No bluetooth, no backup camera most of the time (comes on from time to time), black screen mostly then a software program jargen shows up. Ultimately, my claim was dismissed and my issues continue to worsen. I own a 2019 Buick Encore Preferred with an 8 radio that is experiencing the same issues! did not even have that one a MONTH before the radio started blacking out. There are plenty of signs that the battery or alternator is weak or dying: If you suspect that the battery or alternator is the issue, check the voltage of the battery both when the truck is off and when it is running. Vehicle defects not only cause the potential for serious injury they can be time-consuming and costly to deal with. However, this can result in some functions no longer being available. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Top Class Actions is a Proud Member of the American Bar Association, Various Trademarks held by their respective owners. Every time I reported the issue they said I just needed to get out of car wait two minutes and restart car!!! Im also located in Florida. %PDF-1.3 % The touch screen of your Chevrolet Silverado switches on and off for no cause: In this situation it is highly likely that you are the victim of a short circuit. I have experienced the sudden volume spike while listening to the radio. I own a 2019 Silverado WT. 8:20-cv-02139-WFJ-AEP in the United States District Court for the Middle District of Florida. My 2019 Colorado radio spikes and also just today stopped working. Mine did the malfunction while completing the setup when vehicle only had 27miles. It has occurred maybe 10 to 12 times over the course of one year. /Width 221 Im not sure that I believe that since it says it was last updated in 2018 (would have to be at the factory) and this is a 2019 model purchased in May 2019. 72 0 obj <>stream Plenty of Silverado owners have experienced the same issue. My 2022 Silverado has had the volume ramp up to maximum which made my ride to work almost unbearable. It seems to happen if Im driving more than 30 minutes or so. Top Class Actions is a legal news source I FEEL I SHOULD BE COMPENSATED FOR MY LOSS TIME AT MY JOB AND REPEATED TRIPS FOR OVER A YEAR TO TRY AND GET SOMETHING DONE. One recall to fix sudden loss of power steering on exit which almost caused me a terrible accident and 2 years of complaints to GMC and they finally issued a recall that took the whole day. Ask your Chevrolet dealer. I started researching and found tons of forums where other Encore owners are experiencing the same thing! Silverado 1500 2019-2022; Silverado 2500HD/3500HD 2020-2022; Sonic 2018-2020; Spark 2019-2021; Suburban 2022; We were never advised. The vehicle was taken to them several times while under warranty and they could not fix the issue. 0000028571 00000 n This allows the use of CarPlay with your Silverado 1500 while phone is locked. I have had the issue where the radio volume suddenly increased to a max level. your claim status, claim form or questions about when payments are the content you have visited before, Advertising: Gather personally identifiable information such as name and location, Advertising: Use information for tailored advertising with third parties, Advertising: Allow you to connect to social sites, Advertising: Identify device you are using. I pray they do a buy back but I have suffered unnessesary emotional and physical scares as a result of this year and a half long battle. startxref I did an update sent from GM a few weeks ago and the update failed. You can change these settings at any time. Radio volume out of control refresh 2022. Sometimes, no volume will come out even AFTER I disconnect the phone. I turned off my vehicle, let it sit and when I restarted, was again blasted with the volume at full max. Radio Does Not WorkCadillac ATS Radio Not Working. Left turn has no effect, if i put transmission in nuetral it also reduces the static, i checked the antenna ground and tightened the neg battery cable. if just the radio can kill you now?? We are having the same problems, stereo volume spikes and rear camera does not work intermittently, screen goes black and also does not acknowledge adjustments. ILMomOf3. You must contact the v. General Motors LLC, Case No. The other person is not there, they hung up but apparently my car was not ready to finish the conversation. The Questions and Answers on this page are the statements and opinions of their respective authors and not VehicleHistory.com. Radio Does Not WorkGMC Acadia Radio Not Working. Switch to radio no music. Leave it to professionals to fix your radio. 0000022607 00000 n In the complaint, Boddison contends that owners of the affected vehicles are driving in potentially ticking time bombs while GM knowingly exposes its customers to severe injuries or fatality while making millions on the Class Vehicles. One driver noticed that their Silverado 1500 slammed into first and second gear after a slight . It is a very sociopathic decision to keep the same software issue from 2015 to today since mine is q 2022 refresh. We don't sell/share your email. In addition, when moving the volume knob it shows phone volume and I can turn it all the way up (and yes, I confirmed my DND was off and phone volume was up) and I get no sound. 0000012224 00000 n Get notified about new defects, investigations, recalls & lawsuits for the. An intermittent ground failure can cause a lot of seemingly unrelated problems to occur. << WHY RADIO IS NOT WORKING AND HOW TO FIX IT ON CHEVROLET, GMC, CHEVY, BUICK, CADILLAC Great Car Scanner: https://amzn.to/2QmNBri Check out our Amazon Store . Update: After several hours of investigation and problem determination, and many emails with Spotify support, the problems outlined in my post above turned out to be two separate issues, each with their own possible solution. And they replaced it once and it did not fix it!! We have a 2020 Colorado ZR2. If that fixes it then You should make sure that Your software is up to date. 2015 Silverado. Turns out that GM had actually called our dealer and told them NOT to take our car back for repair and to NOT write us a letter stating why. Now there is about to be snow covered roads and it is only a matter of time before my crash. Usually software updates fixBugs that cause the screen to freeze. Do not Attempt!AMAZON ASSOCIATES DISCLOSUREAuto Repair Guys is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com*DisclaimerWe, Auto Repair Guys, are not responsible for property damage or injury incurred as a result of any of the information contained in this video. Take it out and clean up the terminals on the plug. I purchased a 2021 Z71 model chevy suburban a few months ago. Same with my Chevrolet. It will switch screens, adjust volume, change songs, put people on hold, turn on and off the carplay while its giving directions, etc. I was driving with my heater going and radio playing my favorite morning station. Last month we published an article regarding Technical Document #PIT5793, which described a condition where some 2021 Silverado and Sierra owners began to have issues accessing the app shop and other features on the infotainment systems. System should not have failed. WHY RADIO IS NOT WORKING AND HOW TO FIX IT ON CHEVROLET, GMC, CHEVY, BUICK, CADILLAC Great Car Scanner: https://amzn.to/2QmNBri Check out our Amazon Store for the tools and parts that we use: https://www.amazon.com/shop/worldmechanicsIf your radio does not work on Chevrolet, Chevy, GMC, Buick, Cadillac cars we will explain what can cause that and how to fix it. Sometimes at startup the screen is black with no sound at all. I had the care forget my phones bluetooth. Please add me to this class action against GENERAL MOTORS RADIO case 8:20-cv-02139. The volume wouldnt reapond to any buttons in the car. Hey guys, my 2017 Silverado 1500 LT was doing exactly the same problem that everybody else on here has been talking about where the Radio starts jumping, the main screen freezes up, itll make phone calls all on its own without being prompted, Basically acting like its totally possessed. settlement administrator or your attorney for any updates regarding Ive replaced batteries and checked and rechecked connectors. He ruled claims under their states unfair competition and consumer, issued by GM in December 2019, and referenced in the initial complaint, GM acknowledged the radio in certain vehicles may ramp up to maximum without input to the volume controls., Consumers who purchased a GM vehicle with radio problems or another car with a vehicle, or be entitled to a class action rebate. My radio was replace about two years ago for backup camera going out. 2008 Silverado 1500 LT 5.3L Crew Cab Desert Brown Metallic Century top, Yakima roof rack, 2.5" front lift, Readylift 3" rear blocks, Line-x bedliner, step bars, AVS vent visors, Weathertech floor liners, door sill guards, power tailgate lock, tailgate damper, KC light bar w/ PIAA 525s, rear mini-light bar, rear LED reverse/utility lights, dual batteries (Cole Hersee isolator), DIC upgrade, 20 . It has 2,700 miles on it and has been in the shop at least 3 times for this issue. If the touch screen is not working in Your 2019 Chevy Silverado the most common reason is that the software has frozen. When switching from reverse to drive the back up camera doesnt go off screen sometimes so I have to shift back & forth sometimes to get the camera off screen.. i guess the warranty was up in 1/2021. Technical Service Bulletin: #20-NA-221Release Date: 12/14/2020. that reports on class action lawsuits, class action settlements, Not to mention it completely takes your eyes off the road as your freaking out trying to get something to disconnect, lower volume, etc. Should be enough to recall based on the excessive damage to your hearing. 0000002431 00000 n This past week it literally froze every single day for a week. 2019 chevy Colorado radio has been replaced twice and reprogrammed twice but still screen locks ip, screen goes black, volume spikes to max, and radio does not cut off when driver door opens. The sound comming out of the system is just absurdly wrong. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. This JL Audio Stealthbox enclosure installs inside the front part of the center console in 2014-2018 Silverado and Sierra Crew Cab trucks equipped with front bucket seats and factory console. There are a few things you can try: This is the first thing you want to try. Plaintiff Asserts GM Radio Defect Makes Affected Vehicles Potentially Ticking Time Bombs. These and other issues can sometimes be corrected by resetting the in-dash unit. The contact stated that while driving at various speeds, the transmission was intermittently failing to shift between gears as the check engine warning light was illuminated. The Proposed Class is represented by John J. Nelson of Finkelstein & Krinsk LLP and Christopher M. Hittel and Ryan Hittel of Hittel Law PA. Some say screen was replaced by dealer but problem s. Mechanic's Assistant: . The contact owns a 2019 Chevrolet Silverado 1500. On one specific occasion, Boddison alleges she was driving with the radio at a low volume when the volume suddenly ramped up to the maximum level and the sudden and jarring sound momentarily disoriented her causing her to lose control and veer off the road almost colliding with a roadside object. She also states that she experienced Bluetooth issues and malfunctions with the image display. Most times, it is when he starts the car, but it also happens when he moves from one source of entertainment to another (Bluetooth to radio, satellite to radio, phone to radio, etc.). View Inventory. If possible, connect your iPhone to a different USB port in your car. Nav screen, position moves while sitting still, nav screen flips to XM radio screen, channels change without being picked. This field is for validation purposes and should be left unchanged. The volume suddenly dropped and a red bar appeared over part of the blue volume line. If you're unable to do this, you can pull the trouble code(s). Connect your Apple iPhone to your Chevy Silverado 1500 USB port using an Apple-approved Lightning-to-USB cable. %PDF-1.3 Apr 26, 2020. We let it sit overnight and started it again the next day and still nothing on the instrument cluster. Blown fuses. Also the screen Please add me to the lawsuit. I cant use my phones Bluetooth to answer calls which makes it a felony offense to use telephone without hands free has me driving like its 1995 again. /CreationDate (D:20191014170433) Plans & Services. Fixing an issue within a radio is quite tricky. Put the 20A radio fuse back in. 716 miles on a new truck and the radio/infonet system died. Intermittent radio signal and lack of display from the backup camera are some of the more common issues owners have with the radio in their 2019 Chevy Silverados. 0000027353 00000 n I think its ON PURPOSE to get $$$$$. /ColorSpace /DeviceCMYK But it is still the same issues. 2019 Chevrolet Silverado 1500 problems (0) View all. The Questions and Answers on this page are the statements and opinions of their respective authors and not VehicleHistory.com. endobj I had to exit the highway as fast as possible while continually turning the volume knob to try and turn it down. Furst Chevy said they installed a refurbished radio in 21 so now I owe full cost GM said no it was a new radio but we will give you 20% off bill I would still owe $700. after 4 days of me calling Chevy and GM complaining GM calls and says Chevy made a mistake it was a new radio installed at warranty so there is no warranty, Own a 2011 gmc sierra with the infotainment system and sound system that partialy made me loose my hearing over how loud it was even at low setting. The look it over and can't find anything wrong with it. Nothing. This turns on the accessory systems of the car. I have no options at this point I am not fixing the radio with the same problem radio and no aftermarket is out there. These problems seem to stick out like a sore thumb, but Chevrolet fans continue to pretend not to notice. 2015 Chevy Silverado 2500 soon as I rolled over 40000 miles the computer screen started glitching and now when I turn the radio volume up really high the entire dash cuts out gauges aswell and resets to auto volume low And stabilitrak flashes on the screen behind the steering wheel, I have a 2016 Chevrolet Silverado and its doing the same thing it has 51000 miles but been doin it awhile. for informational purposes only. An issue within the unit may render it unable to send out any information to the speakers. Ive had it go black. Learn More #2: Brakes Not Working 2019 Silverado 1500 . When on the phone car play or Bluetooth, puts people on hold, changes screens, stations! Despite having experienced similar repeated incidents of GM radio problems while driving, Boddison says that Chevrolet denied her request for warranty repairs and was informed that no repairs were available for the defect. I have tried everything to fix with negative results. I was fighting to keep the volume down to counteract the rate at which the volume was spiking. GM attributed the defect to the possibility of a software issue. Actions does not process claims and we cannot advise you on the /Producer (Arbortext Advanced Print Publisher 9.1.550/W Unicode) They allege the electronic infotainment systems in the GM vehicles they bought have several major defects that can distract drivers, including the volume spiking to max without their input, incessant phone-ringing sounds, and other distractions. According to the Technical Service Bulletin issued by GM in December 2019, and referenced in the complaint, GM acknowledged that the radio in certain vehicles may ramp up to maximum without input to the volume controls. The bulletin lists Chevrolet models Colorado, Equinox, and Silverado models made in 2019, as well as the 2019 GMC Canyon and Sierra 1500 among those with the radio defect. Export Regions Additional Options (RPOs) Equipped with Infotainment System RPOs IOS, IOTor IOU Condition Some customers may . 0000001982 00000 n Dealership found nothing wrong. You can change these settings at any time. I bought the vehicle around 3/2021 & problem started happening around 6/2021 ? $40,000 vehicle Ive only owned it a few months & cant even use some of the features I bought the vehicle for ?. With over 30 years experience in the automotive business, we can help you fix your factory Chevy Silverado Radio. has gone blank and then come back later in the day. Even other Buick models that were a part of the TSB to update the software to 22.9 who say that did not fix their issues. Hold the HOME button and FAST FORWARD button in together for 10 seconds. Screen is wacky changing constantly. However, on a positive note, since General Motors switched to the 10-speed automatic transmission, it has been getting fewer complaints. Radio Does Not WorkCadillac DTS Radio Not Working. Privacy Policy | The truck not making any noise at all, i.e. they did some USB update and six WEEKS later, it happened again. They have tried updating the software, they have gotten GM corporate involved and done a complete walk through with them to attempt to fix it, they even went as far as to replace the entire infotainment system once. It is extremely frustrating and my dealership has looked at it twice. replaced the radio; six months later, my rear view camera mode stays on while driving. If possible, please add me to this class action. Top Class Actionss website and social media posts use affiliate links. Also, I discovered that GM had not done a recall on this problem with an the update but instead sent a TSA(technical service advisory) to dealers saying they needed to replace the modem/slash infotainment system. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz C M Y K ? When inserting the key, the engine may crank, the engine may sound like it is 'trying' to start . Had to pull to narrow shoulder on the interstate to turn the car off and open the door to get it to stop. We use cookies to improve functionality and performance, enhance user experience, and provide tailored content. Luckily I recorded some of the instances. Took it to dealer . The phone Bluetooth puts callers on hold. This is one of the most common reasons that lead to faults in your radio. I have a 2015 Chevy Silverado LT Z71 with a radio that not only ramps the volume but will change stations and the drivers radio indication on the dash randomly. I. Mine . Please add me to the class action lawsuit. What Can Consumers Do if They Purchased a GM Vehicle with Radio Problems? Just bought a 2022 chevy Tahoe RST and this exact thing has happened to us twice. Home Screen will not come on andauto is off how do I turn it on, Turn off vehicle pull 20 radio fuse Turn on vehicle Display will come on Enjoy Saw this in another comment but lost the OP I take no credit but give thanks, Tried the home and fast forward button, worked great. Sometimes the screen displays but the radio will not work and touch does not work. Definitely a quality control issue going on at GM these days! 2016 Silverado. i had a 2019 Silverado Custom that the radio screen would completely black out and not come back on and then it would continue to play the radio even after you exited the vehicle. Please add me. HELP!! drug injury lawsuits and product liability lawsuits. Worn Out Cylinder. Turn the car off and let it recalibrate. You must contact the Glad I am not alone, but sorry Im not as well. The source of the information below is the National Highway Transportation Safety Administration (NHTSA), which maintains TSBs for vehicles sold in the United States. GM should be sued. The Buttons Have Turned Faulty / Sticky. Web chevrolet silverado 1500 (new model) 2019 2019 l3b all gmc sierra 1500 (new model) 2019 2019 involved region or country north america, n.a. can advise consumers of their legal rights and remedies. The 2020 GMC models Canyon Sierra 1500, Sierra 2500HD/3500HD, and the Terrain, were also listed, as well as the 2020 Holden Equinox. Usually software updates fixBugs that cause the screen to freeze. A recently proposed vehicle defect class action lawsuit alleges that a defect in the Infotainment System in certain General Motors vehicles, including GMC and Chevrolet models, poses serious safety risks. Help please. However, for the claims of breach of implied warranty, Judge Jung said the spectrum of merchantability for a modern car is not only whether the vehicle will get its driver from point A to point B, but now also includes other advertised features. The decibel level is so loud that I was able to feel my ear drums hurting. They disconnect the battery, reconnect the battery and now say it's fine. Come on people, getting a bit whinny?! An attorney who handles class action lawsuits concerning vehicle safety defects can advise consumers of their legal rights and remedies. While the affected vehicles have not been subject to a recall, Boddison argues that the defect makes them inherently unsafe. She also asserts that GM failed to comply with the National Highway and Traffic Safety Administration safety regulation concerning the duration of the rearview image display. Verify the condition of your fuses and connectors, if you can't find anything, take your motor vehicle to a motor vehicle electrician who can fix the problem. Judge Jung dismissed claims of fraudulent omission under Florida law, as well as claims of unjust enrichment, negligence, and violations of the Magnuson-Moss Warranty Act, as the plaintiffs did not respond to GMs bid to dismiss them. Radio Does Not WorkChevrolet Traverse Radio Not Working. Please discard PIT5405C. The class includes purchasers of GM vehicles with one of two models with an eight-speed automatic transmission, including the Chevy Silverado, Chevrolet Colorado, Chevrolet Corvette, Chevrolet Camaro, Cadillac Escalade, and other models with the 8L transmission that were manufactured between 2015 and March 1, 2019, and who bought the vehicle . 0000034195 00000 n Sigh. Thanks ! Radio Does Not WorkGMC Terrain Radio Not Working. This is an improvement from 90 reported issues with the 2017 Silverado model. This problem may be covered under warranty. Damaged/worn out spark plugs. On delivery it has a glitch in the system about the safety restraints. The General Motors Radio Volume Spike Class Action Lawsuit is Boddison, et al. I have been having problems on and off with my radio. I just simply undid the battery waited 5 minutes hooked it backup and the screen came back to life. Infotainment screen also goes black then comes back on after a while. Only way to stop it is to turn the vehicle off and power everything down. Tried for about an hour. 2015 GMC Canyon randomly has no sounds at all. Trail Boss Problems and Issues . Not sure but we had to have the hvac lights replaced due to electrical issues. More info: Case No. Find the radio fuse in the passenger side dash fuse panel. Top Answer. Ad-free. As the saying goes, fool me once!!! I brought the car home. Y second Chevrolet Equinox with the same issue with the radio and they cant seem to fix the issue I had to purchase another Equinox its doing the same thing just purchased it two weeks ago. My car has been to the dealership 4 times now where theyve not been able to resolve the issues. In March 2021, Florida Judge William F. Jung dismissed all claims based on breach of express warranty but allowed the plaintiffs to pursue claims of breach of implied warranty. I have a 2019 chevy Colorado where the radio volume spikes without me doing anything. No radio, Bluetooth, blinker chimes, seatbelt warning chime or any safety feature sound warnings. The only saving factor is that once I reach my destination and shut off the truck and walk away it seems to correct itself. Get it together GM!! Close. GM claims this is not a safety hazard and does not decrease the value of the vehicle. Mass air flow sensor faulty. It has startled me a few times. CarPlay will launch automatically on the infotainment system display. If your phone is synced and stations are saved when startup then "demo mode" won't be the issue you are seeing. My radio changes stations o its own, the screen changes all the time and it will drop my phone calls. 0000027632 00000 n Silverado 1500 LT Z71 5.3L V8. If that fixes it then You should make sure that Your software is up to date. There would be a message in the start screen to confirm its not a demo vehicle. Dealership told me it would be $250, vehicle just hit 36,000. My 2017 Chevy 1500 had the same problem today. This shouldnt happen and they should be forced to figure out the problem and get it fixed right away before someone gets hurt or dies. Have you had issues with an inbuilt infotainment system in your vehicle? Please add me, I have a 2019 Silverado. Decide which cookies you want to allow. Ugh!!! Pull the 20A fuse for RADIO in the passenger side fuse panel.